- General Provisions
1.1. The following terms and conditions of sale (hereinafter “Terms and
Conditions”) apply to the offer and sale of products through the website, hereinafter
web : www.cypres.com.mx (hereinafter “The Site”).
1.2.
Products may be purchased through “The Site” where the customer must have the following requirements: (a) be at least 18 years of age or, if a minor, be duly
authorized by his/her guardian or legal representative; (b) register on the web page; and (c) in the case of payments
by card, have a valid credit card.
1.3. This contract is established under Mexican law, especially under the Federal Consumer Protection Law
. - Vendor Identification
2.1. The seller is Fragancias Folgoas S-A de C.V., a Mexican company with fiscal address at: Calle Buffón
19 col. Anzures C.P. 11590 Miguel Hidalgo, CDMX - Products
3.1. Product information is available on the website and is provided at
in accordance with Chapter III of the Federal Consumer Protection Law. - Placing an Order
4.1. To place an order the customer will be easily guided by a series of instructions within
of the Website.
4.2 The customer must click on “Add to bag” to place the selected product in the desired quantity
in the shopping bag. At any time during the checkout process the
customer can review which products have been added to the shopping bag by clicking or entering the
“Checkout” button on each page. The customer can add a product as a favorite by clicking on “move
to favorites” just below the product name. The product will then be moved to the
“customer favorites” section in the “My Account” section. To access the “customer favorites” from
any computer, the customer must register or log in with his/her account.
4.3 The customer must follow the instructions on the screen to continue with the payment process. The customer
can correct at any time errors in the data you have entered, change the
contents of the shopping bag, by adding or deleting one or more products, or
cancel the entire order during checkout before sending his/her order. By submitting an order, the customer
acknowledges and declares that he/she has read all instructions during the purchase process and
fully accepts all terms and conditions set forth. The customer submits an order
of products through the website by clicking on the Submit button at the end of the order process.
4.4 After an order has been submitted, the customer will automatically receive a “thank you” which will be
displayed on the page, and the customer will shortly receive an email confirming receipt of the
order. Pursuant to the provisions of the Federal Consumer Protection Law, the mailing of the
The e-mail confirming receipt of the order contains a summary of the Terms and Conditions.
information on the essential characteristics of the products purchased, a list of the products
detailed indication of prices and methods of payment, information on distribution charges, information
on the conditions and methods for exercising the right of withdrawal, the address to which
complaints should be addressed, information on support services and on existing and applicable commercial guarantees
4.5 If an order confirmation does not arrive within 24 hours after the order request, the
customer may contact us at 5523187702 for assistance.
4.6 If customers have any questions or concerns when placing an order or if they would like information about
about a previously placed order, they may contact us by calling
5523187702 or by e-mail at the following address:
administracion@fraganciasfolgoas.com For faster service, customers are encouraged to have their order number available at
. - Payment options
5.1. Customers can only pay by credit and debit card, and pre-approved
credits
5.2 Customers, once the transaction is accepted, will have to pay for it in order for the product to be shipped.
5.3 For the customer’s security, the customer’s billing name and address must match
with the credit card used for payment. We reserve the right to cancel any
order that does not match these criteria. - Questions about Orders
6.1 As cosmetic products are not accepted exchanges or returns
6.2 We reserve the right, that some orders or part of them are canceled by our system
for various reasons. Some of them are:
Product(s) not available.
Impossibility of payment processing.
Unable to deliver to the address provided.
Duplicate order.
Cancellation due to customer request. - Delivery
7.1 Orders are processed only on business days (Monday through Friday, except holidays). The
orders placed on Saturday and Sunday will be processed on the next business day.
7.2 Shipping costs shall be borne by the customer and are indicated separately on the order form
and on the delivery order. There are no shipping charges for purchases over the amount that we can
display on the Website.
7.3 Products will be delivered within 2 to 5 business days from the day following the day the order was placed by the customer
, unless the customer is notified via email, within the same period,
that the products ordered were not available. - Nonconformity
8.1 The customer is entitled to the replacement or substitution of the defective products purchased by
. In case of failure of one of the above solutions, the customer has the right to the
cancellation of his order. The customer waives these rights in case of failure to notify us of the lack of
conformity within five days from the date on which the customer became aware of such lack of
conformity. In any case, actions aimed at asserting lack of conformity not
maliciously concealed by us, will automatically expire eight days after delivery of
the products. - Applicable law and jurisdiction
9.1. These Terms and Conditions are governed by the Federal Consumer Protection Law and shall
be interpreted in accordance with Mexican law.
9.2. Any dispute arising from the interpretation, validity and/or execution of these Terms and
conditions shall be subject to the laws in force in the Federal District and to the jurisdiction and competence of
the Courts of Mexico City, expressly waiving the jurisdiction and competence of
any other court by reason of its present or future domicile. - Contacts
10.1. For any information and support on the products and methods of purchase through the
Web Site, as well as any questions or comments, the customer can contact us at
through the following e-mails; administración@fraganciasfolgoas.com or contacto@cypres.com.mx.